User Experience Designer

Resume

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I enjoy being part of a company where I am able to utilize my experience in user experience (UX), usability, interaction design (IxD), information architecture, e-commerce, and front-end development. My goal is to help grow and strengthen a company using proven user experience methodologies and processes.

Experience

Sr. User Experience Designer, Shopping Experience Labs for Amazon.com
March 2013 – Present (almost 10 years)

  • Tasked with exploring and designing forward thinking shopping concepts.

Sr. User Experience Designer, Product Evaluation for Amazon.com
July 2011 – March 2013 (1 year 9 months)

  • Helped lead design of various pages for the retail customer experience templates while collaborating with various teams involved in specific widgets on those pages.
  • Worked with leadership and project management to create an overall vision & roadmap of features and enhancements to be A/B tested throughout 2011 & 2012.
  • Created various high fidelity interactive prototypes to be tested in usability testing.
  • Produced highly detailed specification documents annotating both widget functionality and visual requirements.
  • Mentored various design interns, oversaw and critiqued their design work during their internship.

Director of User Experience for Musician's Friend, Guitar Center, Music123, Woodwind & Brasswind
November 2007 – July 2011 (3 years 9 months)

  • Built an enterprise user experience team comprised of 3 groups; UX design, usability, and web graphic production. At one time it included a 4th of front-end development.
  • Led and helped design the wireframes, scenarios, user flows, personas, and visual designs for Musician's Friend, Music123.com, WWBW.com, and GuitarCenter.com’s new ecommerce systems utilizing the ATG platform. This consisted of over 900+ requirements, 500+ annotated wireframes, and 250+ visually designed pages by my team and myself.
  • Led and helped design of Musician's Friend’s first mobile website and first native iPhone app in 2008, as well as the redesign of these for Q2 2011.
  • Guided and facilitated usability testing, surveys (using ForeSee Results), and heuristic evaluations on Musician's Friend and Music123.com before, during, and after the redesigns.
  • Led the web production team in charge of graphically supporting the marketing and merchandising team and their weekly on site, email, and affiliate promotions.
  • Led the design of integrating community elements throughout the ecommerce browse experience on Music123.com and Musician's Friend, which utilize the JIVE community platform.

Owner, User Experience Designer of Ridgeline Media, LLC
June 2007 – November 2009 (2 years 6 months)

  • Specialized in interaction design, visual design, and front-end development using Ruby on Rails for personal and small business web applications.
  • Created lifejot.com, a grocery list web application. Currently has 17,500 members and over 272,000 items added by customers.
  • Developed wireframes and visuals for Global Data Services magazine software application. Worked with the business owners and users to identify needs and map out all new requirements.

Manager of User Experience Design for Musician's Friend, Guitar Center, Music123.com
August 2005 – August 2007 (2 years 1 month)

  • Managed a team of 5 of visual designers, interaction designers, and front-end developers in charge of wireframing, prototyping, information architecture, and front-end development of Musician's Friend, Guitar Center, and other sister sites.
  • Led the UX design and development effort for GuitarCenter's first ecommerce site in 2006.
  • Redesigned the flow and user interface of Musician’s Friend checkout process resulting in a decreased abandonment rate of 27%.

Sr. User Experience Designer for Musician's Friend, Giardinelli.com
February 2005 – August 2005 (7 months)

  • Led a team of 2 responsible for wireframing, visual design, site updates, promotional updates, web development, newsletters, and email blasts.
  • Led the interface design effort for rolling a new ecommerce website called musician.com geared toward the recording community.

Web Designer for Musician's Friend, Giardinelli.com
November 2003 – February 2005 (1 year 4 months)

  • Responsible for wireframing, visual design, site updates, promotional updates, web development, newsletters, and email blasts.
  • Responsible for developing all front-end materials consisting of CSS, HTML, JavaScript, and SIMTEM, an internal proprietary templating language used by Musician's Friend, Inc.

UI Designer/Developer for WebMastery, LLC
November 2001 – October 2003 (2 years)

  • Created and implemented multiple custom .NET ecommerce solutions for a number of companies.
  • Programmed using ASP.NET, VB.NET, ADO.NET, ASP, VB 6.0, and XML for numerous websites.
  • Overhauled pre-existing websites for improved search engine placement and optimized download time.
  • Graphically designed website layouts and logos for companies wanting to take their business online.
  • Devised HTML templates smalld on website layouts for quick addition of content and/or new pages.
  • Produced custom email cards and newsletters for businesses looking to promote sales through email marketing.

Education & Certifications

  • Bachelors of Science in Computer Information Systems, Southern Oregon University, May 2002
  • Minor in Business Administration, Southern Oregon University, May 2002
  • Practical Usability Testing Certification, Human Factors, Inc., April 2010

Software & 3rd Party Product Experience

Software: OmniGraffle, SilverBack App, Adobe Creative Suite, Morae by Techsmith, Axure, Microsoft Office

Skills: Proficient in HTML5, CSS3, Ruby on Rails. Familiar with JavaScript, jQuery, Twitter Bootstrap and other UI frameworks.

3rd Party Products: ATG , JIVE, PayPal, Bill Me Later, Google Checkout, Certona, Omniture, Unica/Net Insight, BazaarVoice, Power Reviews, Offermatica, BizRate, ForeSee Results, TeaLeaf, Heiler, Endeca, Akamai, Loyalty Labs, QAS Address Verification, RightNowTech, Translations.com, MotionPoint, UserTesting.com, CrazyEgg.

Awards

Personal

  • Musician’s Friend “Innovator Award” – 2006
  • Musician’s Friend “Outstanding Service Award” – 2005
  • Musician’s Friend “Outstanding Service Award” – 2004

Ecommerce

  • Multi-Channel Merchant (MCM) “Silver Website Award” – 2011
  • Multi-Channel Merchant (MCM) “Website of the Year Award” – 2010
  • Multi-Channel Merchant (MCM) “Gold Website Award” – 2009

Strengths

  • Customer Focused: Must be the customer advocate. All designs MUST be effective, efficient, and bring satisfaction to the user.
  • Self-Motivated: Always thinking of new ideas, opportunities, and exciting ways to engage the customer.
  • Ambitious: Driven to learn, create, and apply cutting edge ideas and functionality.
  • Creative: Continuously thinking of ideas or opportunities to optimize performance.
  • Teamwork: Take pride in challenging the team to come up with new ideas. Helping them grow is a must. It in turn helps me grow.